National Department Store Utilizes Skybridge^® Promotion Fulfillment Expertise in Gift Card and Check Rebate Programs to Build Brand Loyalty

The Client 

• One of the nation’s largest retailers oper­ates stores and distribution centers in more than 40 states and continues to build new stores nationwide

The Challenge

• Design an effective incentive to generate consumer purchase of overstock merchandise
• Accelerate turn time to generate return visits and build brand loyalty
• Manage multiple programs simultane­ously front- to -back-end for nearly 1,000 stores nationally
• Simplify process and bring efficiencies to execution (including IT support and reporting)
• Reduce costs of programming 

The Solution

• Skybridge^® Promotion Fulfillment partnered with the retail chain on a check and gift card rebate program
• Manage and execute every aspect of their ongoing rebate programs
• Proprietary software and technology build in cost and time efficien­cies
• Rebate request data entry, validation, check printing
• Inventory management of gift cards, rebate distri­bution
• Dedicated consumer care call center
• Reporting and overall program management services

The Results

• Skybridge^® Promotion Fulfillment seamlessly executes, on average, 15 simultaneous programs daily throughout the year for nearly 1,000 department store locations
• Skybridge^® Promotion Fulfillment & Skybridge Customer Service provide comprehensive fulfillment services from data entry and validation to printing and delivery of rebates, consumer service call center and reporting
• Skybridge^® Promotion Fulfillment maximizes efficiencies that reduce costs through innovative technology

Case Studies

• Fulfillment Services for Premium Program
• Cause Marketing Program
• High Volume, High Value Rebate Programs
• Online Sampling Program
• Wine and Spirit Rebate Programs
• Beverage Online Store
• Retail Loyalty Gift Card
• Personal Care Product Co-Promo
• Employee Special Delivery
• Product Recall Rebate
• Case Study Library