Quality & Process
Quality begins with hiring people with the skills and desire to succeed on your behalf. Live agent and interactive solutions are designed to ensure efficiency and customer satisfaction.
Skybridge® Customer Service quality processes are well documented and closely monitored by internal mangers as well as our ISO 9001 external audits to ensure the highest standards for quality and efficiency are consistently maintained. You and your customer deserve the best... every time.
Our goal is to ensure that your Customer Service program succeeds according to plan and budget. Award-winning quality processes for training, managing and reporting have put us in the forefront of the industry. And, we intend to stay here - 24 hours a day, 7 days a week, 365 days a year.
- Experienced team of knowledgeable customer service content experts
- SAS 70 compliance
- ISO 9001:2000 compliance certification
- PCI/CISP compliance
- IT data security and management controls
- Facilities and physical operations security compliance certification
- Quality driven and institutionalized in our culture, our processes, our measurements and our execution
