Major City Transportation Authority Looks to Skybridge Customer Service for Efficient, Knowledgeable Onsite Management of Customer Service Facility

The Client 

• A major city transportation authority created with a mission to ensure financially sound, comprehensive and coordinated public transportation

The Challenge

• Onsite management for client’s existing Customer Service facility
• Cost reduction recommendations
• Maintain existing downtown employment presence
• Manage existing technology software and call center technology

The Solution 

• Skybridge Customer Service partnered with the transportation authority to provide onsite management, analysis and reporting
• Expertise in quality training processes
• Expertise in staffing management and staffing efficiencies

The Results

• Onsite management program successfully run for 10 years
• 60 million calls and emails handled with extraordinary service level
• Cost savings estimate at $1.5 million a year

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