Skybridge Customer Service Provides Inbound Customer Service Support

The Client 

• Premier manufacturer and retailer of motor vehicle tires

The Challenge

• Reduce operating costs
• Provide seamless overflow customer service support
• Establish best practices that client can adopt

The Solution 

• Customer Service establish a high touch dedicated team of industry experts
• Implement improved technology – Workforce Management Automation, Information Knowledge
  Base – helps agents provide solutions in real-time and IVR support to increase customer self-service
• Establish certification program that educates Skybridge employees to become certified subject
  matter experts

The Results

• Skybridge Customer Service operations reduced overall client consumer service expense by over
  20%
• Improved First Call Resolution percentages
• Customer satisfaction increased (Skybridge specific customer satisfaction at or above client levels)

Case Studies

• Tire Manufacturer
• Direct Marketing
• Multi-Client Programs
• Consumer Lawn Care
• Regional Newspaper
• Transportation
• Case Study Library