Awards
Top 50 Inbound Teleservices Agencies Ranking by Customer Interactive Solutions Magazine
Skybridge Customer Service has received a #24 ranking in the Top 50 Inbound Teleservices Agencies Ranking for 2009. Customer Interaction Solutions magazine's exclusive Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices outsourcing agencies, both domestic and international. Skybridge Customer Service has impressively been ranked among the Top 50 since they began participating in 1994.
Manager of the Year and Representative of the Year Award
Skybridge Customer Service was recognized as a top talent throughout the call center industry.
Technology Award
This award recognizes end-user friendliness, innovation in utilization, cost effectiveness, impact and value added to agents and customers, redundancy and business continuity planning, among other elements.
Rising Stars℠ Certification
Skybridge Customer Service was designated as one of the Fastest-Growing Teleservices Companies with a Rising Stars℠ certification in recognition of outstanding growth achievement.
Top Mid-sized Inbound Contact Center Outsourcer by ContactCenterWorld.com
Skybridge Customer Service was ranked as a top mid-sized inbound contact center outsourcer in both the B-to-C and IVR categories. The award recognizes performance in terms of sales, size, specialty, and growth. ContactCenterWorld.com is the leading on-line support organization for contact center providers around the world.
MECCA Awards (Manitoba Excellence in Contact Centre Achievement)
Skybridge Customer Service has received a number of MECCA Awards at the annual MECCA Gala in Manitoba, Canada. The MECCA Awards are organized by the Manitoba Customer Contact Association (MCCA) whose mission is to recognize excellence and evoke pride within the contact center industry.
Environment Award
Skybridge Customer Service won the MECCA Environment Award following an extensive remodeling of our primary Winnipeg contact center. Award recognizes efficiency of the center’s design, ergonomics, cleanliness, employee incentive programs, and unique features that promote employee pride.
Training and Performance Management Award
Award recognizes Skybridge’s dedication to employee education and emphasis on continual performance improvement and benchmarking.
Community Involvement Award
Award recognized active participation of Skybridge’s employees in many charitable programs within their communities.
Associations
Promotion Marketing Association, Inc (PMA)
PMA is the premier organization and resource for research, education and collaboration for marketing professionals.
Society of Consumer Affairs Professionals (SOCAP)
SOCAP International represents a thriving global profession of best-in-class customer care experts across all industries.
Direct Response Marketing Alliance (DRMA)
The DRMA is designed to create networking opportunities among corporate marketers, direct response agencies, traditional advertising executives and the television world.
Manitoba Call Center Association
A group of call center managers/directors/owners working together to advance the industry in Manitoba.
World-Class Services
Skybridge Marketing Group stays actively engaged with industry associations and are constantly benchmarking, learning and absorbing to continuously improve and evolve for our clients. We adhere to some of the world’s most stringent benchmarks of quality and compliance, specifically ISO 9001-2000, Sarbanes Oxley (SAS 70) and PCI compliances. We believe that these benchmarks are critical to ensure our clients we don’t just talk about being the best; we have independent external audit organizations that validate our business practices.
Our extensive experience, control, quality, speed, and responsiveness to our clients needs allow us to provide world-class services. These critical ingredients have become ingrained in our corporate culture and are evident in our daily work. It is not our goal to be the biggest fulfillment company in the industry, just the best!